
Are you debating which is
the better service: Cable TV or Satellite TV? If you are, you might be interested in a few facts.
For years, satellite TV had
a technological advantage over cable TV. After all, satellite offered digital service; cable companies
offered mostly analog signal in the majority of their broadcast locations, and
were slow to begin the conversion to digital process.
According to J.D. Power and Associates, cable companies are losing
customers, and satellite TV is rapidly picking up customers. J.D. Powers and Associates'
survey included more than 7,300 U.S. households. In the survey, customer satisfaction rated highest among
satellite providers, not cable companies.
Cable companies took a look at their services and decided that the answer must be digital
programming. If they (the cable companies) were able to offer digital programming, customers wouldn't be
bailing out on the cable companies, right?
Well, the cable
companies have slowly added digital programming to their selection, and that
still hasn't turned the tide of defecting customers. So what is the reason for the switch?
One factor is cost.
Again, according to J.D. Power and Associates, satellite TV has had negligible
rate increases over a five-year period, while cable companies have increased
rates an average of 41% over the same period of time.
Another factor is variety. Of course, satellite TV offers far more programming options
than standard cable. With the
variety of international programming, sports channels, movie channels and
special interest channels, satellite is the clear winner.
Perhaps the final factor is customer satisfaction. Satellite TV customers report greater
satisfaction in performance and availability, reliability of billing, better
promotional options, clearer image and a more proactive approach to customer
service.
So, if you are looking for superior quality service,
reasonable pricing, and variety, satellite TV is the better option to
choose. Plus, satellite TV offers the customer the option of owning the equipment, not merely renting the
equipment. In the long and short run, satellite TV is a far better option.